Managed Services

TKS Computer Solutions now offers 24x7 Managed Services. Managed Services allows TKS to use a remote monitoring and management platform to continually monitor the health and performance of your IT Network, without any kind of disruption to your employees' activities. This remote platform supports early detection and remediation of issues before they cause downtime or data loss.

What Can Remote Monitoring and Management Do for your Business?

Our remote monitoring and management platform continually monitors the stability and security of your IT network so you can experience maximum network uptime, increase your efficiency and focus on your core business functions. Benefits include:

  • Less time spent on IT concerns is more time spent on growing your business.
  • Regular maintenance and support services are performed stealthily without disrupting your employees or workflow.
  • Customized reports provide complete visibility into your network health and IT assets, allowing for budgeting of IT expenses.
  • Managed services ensure your IT network and assets remain operational for a pre-established monthly fee, allowing you to avoid unexpected expenses and reducing your overall IT costs.
  • Our remote monitoring and management platform allows 24/7 service and support.
  • We can handle all recurring maintenance tasks so you don't have to, including Windows Updates, disk defragmentation and disk cleanups to ensure your devices are properly updated and maintained at all times.
  • All system maintenance is performed during off-peak hours to minimize disruptions to your network.

How It Works

How Managed Services Work

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  • Workstation & Server
  • 24x7 Monitoring & Alerting
  • Patch Management & Routine Maintenance
  • Guaranteed Response Time (SLA)
  • Common Application Deployment
  • Phone/Remote Control Support
  • Onsite Support
  • Service Pack and Firmware Update Management
  • Backup and Disaster Recovery Monitoring w/ Rapid Restore
  • Offsite Storage charged per GB*
  • Bronze
  • Billable
  • Billable
  • Billable
  • Silver
  • ✔ 8hrs/month
  • Gold
  • ✔ 16hrs/month
  • Network & Remote Access
  • Firewall/Router Monitoring
  • Firewall Management
  • VPN/Remote Access Management
  • Hardware assurance for covered routers, firewalls, & switches
  • 3rd Party Vendor Management
  • Managed Anti-Virus and Anti-Malware Service
  • Bronze
  • Optional
  • Silver
  • Gold
  • Technology Strategy
  • Monthly Reporting
  • Unlimited Purchase Assistance
  • Project Research Assistance
  • Annual Business Technology Reviews
  • Disaster Recovery Planning
  • Onsite Technology Meeting Monthly
  • Bronze
  • Silver
  • Gold
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*See backup pricing schedule for offsite storage prices*
**Silver and Gold packages do not include travel or per diem expenses for onsite support**
***Vendor Management requires client has a valid support contact with vendor***

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